YOUR SUCCESS IS OUR MISSION
The best infrastructure professionals in the world deserve a team behind them. That's why we're obsessed with getting you to value fast. Our dedicated success team makes sure every person on your team has the tools, training, and confidence to perform at their best.
TALK TO OUR TEAM →THE FOUR PILLARS OF SUCCESS
Dedicated Account Managers
Every customer is paired with a dedicated Account Manager who knows your workflows, your data, and your goals.
Free, Unlimited Remote Training
New hire? New workflow? New location? We train your whole team — as many times as you need, for as long as you're a customer.
SewerAI University Community
Our structured monthly training program that includes live workshops and guidebooks, on-demand courses, and community building with peers doing the same work you are.
Real, SuperHuman Support
The work you do is too important to wait on hold. Chat, call, or email — however you reach us, a real person on our team responds in under a minute, every business day.
TRUSTED BY OPERATIONS TEAMS NATIONWIDE
“I wanted to take a moment to express my sincere appreciation for the opportunity to work with such a dedicated and professional team. I am truly grateful for the constant improvements you all make, the swift and excellent support you provide when needed, as well as your flexibility and professionalism. You’ve quickly become some of my favorite partners, and that’s not something I say lightly. I’ve worked with many teams over the years, and you’ve all made a remarkable impression.”
“To be honest, this is one of the reasons we love Pioneer so much—it's very easy to manage and makes it simple to access what we need. I just want to be transparent about that because, with previous software we used, I was expecting a much longer process. With our last software, you never really knew if there would be an update or not. One thing I always brag about with Pioneer is how easy it is to get in touch with someone when I have a question. With [competitor], you could be waiting an hour just to talk to someone. But with Pioneer, I've been in frequent contact with the support team.”
“Your onboarding team is top-notch and their follow through is amazing! I threw a bunch of questions at them and got a great answer every time. So cool.”
“When we needed a custom integration, the ProServe team delivered in weeks — not months. That's unheard of in our industry.”
FROM DAY ONE TO LONG-TERM PARTNER
Hit the Ground Running
Your dedicated Account Manager learns how your team works, what you need, and what success looks like — then builds a plan to get you there fast.
Go Live With Confidence
We stay close during your first weeks — training your team, answering every question, and making sure no one gets left behind. New hire six months from now? We'll train them too, free.
Keep Getting Better
Your Account Manager checks in regularly to make sure you're getting everything you can out of SewerAI. As your team grows, so does what's possible.
Shape What Comes Next
The best infrastructure professionals in the world use SewerAI — and we want their voice in the room. Long-term customers get early access to new features and a direct seat at our Customer Advisory Board.
INVEST IN YOUR TEAM
Live Monthly Webinar with Q&A
One hour, one focused topic, every month. We cover new features, best practices, and advanced techniques. Ask questions live and hear what your peers are asking too.
Session Recap Kit
Every session comes with a full recording and a custom guidebook written by Tarah Kelley, Senior Customer Enablement Manager and SewerAI University Professor
On-Demand Library
200+ video lessons, quick-start guides, and interactive tutorials available 24/7.
MEET THE SAIU TEAM
Abhinoor Dhull
VP of Operations & Account Management
John Andros
Sr. Director of Customer Enablement, SewerAI University Host
Tarah Kelley
Sr. Customer Enablement Manager, SewerAI University Professor
Samantha Pierce
Technical Account Manager, SAIU Guest Speaker
Eric Sullivan
NASSCO-Certified PACP™ LACP™ MACP™ Trainer, SAIU Guest Speaker
Grant Ray
Solutions Engineer, SAIU Guest Speaker
Sean King
Product Manager, SAIU Guest Speaker
Dan Anzovino
Customer Support Manager
Jessica
Customer Enablement Manager
Curtis Montgomery
Account Manager
Shannon Strasser
Account Manager
Ryan Murphy
Account Manager
“Our goal is to make every SewerAI customer an expert. When your team is confident, your entire operation benefits.”
PROSERVE: EXPERT HELP WHEN YOU NEED IT
Data Migration
Seamless data migration from legacy systems.
CMMS & GIS Integration
CMMS, GIS, and Enterprise-API integration with your existing tech stack.
Workflow Optimization
Analyze and redesign inspection workflows to maximize throughput and accuracy.
On-Site Training
Hands-on workshops at your facilities tailored to your team's experience level.
WHEN TO ENGAGE PROSERVE
- →Launching SewerAI across multiple regions
- →Migrating from a legacy CCTV coding platform
- →Needing custom AI models for unique pipe conditions
- →Integrating SewerAI into an enterprise GIS or asset management system
WHY PROSERVE
- →Accelerated time-to-value
- →Reduced internal resource burden
- →Expert guidance from sewer industry veterans
- →Guaranteed outcomes with defined SLAs
READY TO SUCCEED?
Join hundreds of utilities getting world-class support from SewerAI.